Did you find this looking for the unlimited storage that was promised when subscribing to Office 365? Look no further. Seriously, because like unicorns, god, the tooth fairy, santa claus, and a peaceful and religiously diverse middle eastern democracy it just doesn’t exist. You can stop trying.
(An open letter to Chris Jones and Microsoft)
I’m writing this not in Word but in Google Docs. Day before yesterday I would have been using Microsoft Word. The product I paid for primarily to take advantage of the offer posted on One Drive’s official blog by Chris Jones (here). I’d had my share of problems with OneDrive, but in addition to the promised unlimited cloud storage I did enjoy some of its features as well.
Yesterday morning I got a new error from OneDrive. I already had almost 200,000 errors about files that already existed on OneDrive. But this time there was a new error. I ran out of storage on OneDrive. But when I signed up I read OneDrive was rolling out “unlimited storage”?! In fact that promise is still up in black and white on the official blog. There’s no retraction from Chris Jones or anybody else at MS. There are lots of promising comments beneath the post, at least in the beginning. Many later posts ask the same questions I have… what happened to my storage?!
So I went to Microsoft’s tech support to ask the obvious question: where’s my promised unlimited storage? The answer, there is no unlimited storage. They will only tell you that in private however. To hear the bad news I had to wait for an hour to chat with tech support and again the next day with accounts and billing. There are no retractions or addendums or even updates mentioning subscribers never got and will never get their promised unlimited storage.
At this time I find myself in an awkward position. Not only have I switched over to a number of Microsoft products I’ve endorsed a few. I’ve bought hardware based on my decision to use OneDrive. I’ve even talked others into using the service. And of course I’ve spent gobs of time and bandwidth uploading and organizing to OneDrive.
Oh well! I’m not sure what to do. I’ve spent a few hours trying to make sure others don’t keep thinking that if they keep waiting they will ultimately get the illusive unlimited storage. I’ve immediately switched my workflow to using only Google Docs again. I removed most of my Microsoft software that I don’t need. And I plan to divest myself of all the Microsoft hardware and software I can in the near future. I’ll switch back to Android for phone and tablet.
I’m pissed off!